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Dr. Anita L. Tucker is the Dean’s Research Scholar and an Associate Professor at the Questrom School of Business at Boston University. Prior to joining Boston University, Dr. Tucker taught at The Wharton School, Harvard Business School and Brandeis International Business School.
Dr. Tucker investigates how service process design impacts quality and efficiency and specializes in the study of delivery processes in hospitals. Her research finds that a lack of internal integration results in a culture of workarounds that waste significant staff time. She leverages principles from operations management to help hospitals decrease workarounds and create an improvement-oriented culture.
Her research has won numerous awards including an Outstanding Dissertation Award from AcademyHealth, a Sloan Research Fellowship, a best paper award from California Management Review and seven best paper proceedings awards from the Academy of Management.
|9:00 a.m. – 9:10 a.m.||Welcome Address/Introduction of Eric Jackson||Ken Silverstein,M.D.,MBA|
|9:10 a.m. – 9:25 a.m.||Opening Remarks||Eric Jackson, Jr.,M.D.,MBA|
|9:25 a.m. – 9:35 a.m.||Seema Sonnad Distinguished Scholar Award Presentation||Dominique Medaglio,PharmD, MS|
|9:35 a.m. – 9:40 a.m.||Introduction of Presenters||Eric Jackson, Jr.,M.D.,MBA|
|9:40 a.m. -10:40 a.m.||Notes From the Field Presentations||Eric Jackson, Jr.,M.D.,MBA (Moderator)|
|Is Utilization and Out-of-Pocket Spending for Hospital Outpatient/Observation Care Higher for Low-Income Medicare Beneficiaries||Jennifer Goldstein,M.D.,MSC
Zugui Zhang, PhD
|Emergency Department Redesign – Where Clinical, Operations and Engineering Expertise Converge||Linda Laskowski-Jones,MS, APRN, ACNS-BC, CEN, FAWM Tze Chiam, PhD|
|Validation of the Opioid Withdrawal Screening Tool: A Hospital-Wide Collaboration||Terry Horton,M.D.
|10:40 a.m. – 10:50 a.m.||BREAK|
|10:50 a.m. – 10:55 a.m.||Introduction of Anita Tucker||Eric Jackson, Jr.,M.D.,MBA|
|10:55 a.m. – 11:55 a.m.||How Hospitals Can Learn from Failure||Anita Tucker,DBA|
|11:55a.m. – 12:00 p.m.||Closing Remarks||Scott Siegel,PhD|